FAQ’s
General Questions
We are available 24/7 to deal with calls from customers wishing to arrange courier collections and deliveries.
Our office hours are 8.00am – 5.30pm Monday -Friday.
We are committed to operating at the highest possible standards in order to provide a quality service to all of our customers. If you have had an unsatisfactory experience with us, we would like to know about it, so that we may have the opportunity to put it right. Please contact the office or send us an email.
Payments
Bank Details
Our bank account details for BACS payments are:
Bank: Barclays
Sort Code: 20-12-21
Account No. 70839086
We are able to accept the following payment options:
- Direct Debit
- Debit Card
- Credit Card
- BACS
- Account Facility
Yes, if you are intending to use our services regularly we can usually offer an account facility subject to credit checks and approval by our credit control officer. Please read our Accounts Facilities page
Delivery
Our fleet of vehicles are tracked by the office. If you need to get an update on your delivery please call the office.
We provide a dedicated door-to-door service with trained drivers and secure, locked vehicles.
Always check with us, especially if the items being transport are of high value.
We can transport anything from a letter upwards, including pallets and larger items. We do not transport livestock or hazardous goods.
If you have any questions about the specific package or consignment that you wish to send, please ask our customer service agent for guidance and further information.
