Polices, Terms & Conditions and Accreditations
As a professional courier service and a chosen service provider of many nationwide businesses, a working relationship with Eagle Xpress is based on more than simply a ‘you call, we collect, deliver and you pay us’ arrangement, it is about trust.
Quality Delivery…
The driving force behind the success of Eagle Xpress courier services is the relationships we build with our clients. From the start we prefer to have a clear mutual understanding, so you know what to expect from our service, and in return we know how to support your operational requirements.
Terms & Conditions
For our part, we like to be transparent on our Terms & Conditions and our Service Level Agreements, so you can fully appreciate how we operate, the standards we set and quality of service we provide. You can read or download our Terms and Conditions by clicking the link below
Insurance
As a responsible business we have the appropriate insurance in place to protect our clients, their goods in transport, our drivers. vehicles and our company.
Certificate of Fleet Motor Insurance
Employers Liability Insurance Policy
Goods In Transit Policy
Phone Calls
All phone calls are recorded for training and quality standard purposes.
VAT Registration
VAT Registration No: 751 0387 47
Accreditations & Partnerships
ISO 9001 Certification
Eagle Xpress (UK) Ltd is ISO 9001 registered. The certification verifies that our systems have been assessed and approved by QMS International Ltd to be following quality management systems, standards and guidelines: ISO 9001: 2008. The approved quality management systems apply to Courier Services.
Information Commissioners Office (ICO) Certification
Eagle Xpress (UK) Ltd is registered with the Information Commisioner’s Office under reference Z354148X.
Reasons/purposes for processing information
We process personal information to enable us to provide a transport service to our customers, maintain our accounts and records, promote our services and manage and support our staff. We also process personal information using CCTV system to monitor and collect visual images for the purpose of security and the prevention and detection of crime.
Who the information may be shared with
We sometimes need to share the personal information we process with the individual themself and also with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA).